📞 AI-powered Customer Support

Today's Highlights

• Aisera - Revolutionizing Customer Service and IT Operations with AI
• Learn - a couple of courses to further your knowledge in AI/Machine Learning.
• In Other News - a few interesting developments we're tracking.

Aisera - Revolutionizing Customer Service and IT Operations with AI

Aisera is an artificial intelligence business that offers an AI-powered platform for customer support and IT operations. Aisera's technology automates repetitive operations, provides customized customer care, and assists enterprises in reducing costs, increasing efficiency, and improving customer satisfaction by combining natural language processing (NLP), machine learning (ML), and robotic process automation (RPA).

The platform is intended to interact with a variety of corporate apps and systems, including Salesforce, ServiceNow, Zendesk, and Microsoft Dynamics. This enables enterprises to use their existing technology investments while adding new AI-powered capabilities.

One of Aisera's platform's primary strengths is its ability to automate a wide range of tasks traditionally handled by human agents in customer care and IT operations. This covers operations like password resets, service ticket creation, and resolving typical customer questions. Aisera's platform may also provide proactive customer service by anticipating their requirements and providing relevant information or assistance before they ask for it. This assists firms in improving customer satisfaction while also reducing the strain on customer support employees.

Aisera's platform features a variety of analytics and reporting tools in addition to its automation capabilities, allowing firms to measure critical parameters such as customer happiness, agent performance, and ticket resolution timeframes. This information may be utilized to discover areas for improvement and to continuously optimize operations.

Muddu Sudhakar, a Silicon Valley entrepreneur and investor, launched the company in 2017 with the goal of assisting enterprises in transforming their customer service and IT operations via the use of artificial intelligence. In 2020, the company was named a Cool Vendor in AI for Customer Analytics by Gartner, a leading research and advisory firm. They have raised $164.5 million to date.

📚 Learn

In Other News